TERMS & POLICIES
return
policy
All Creative Candles products
carry a 100% money back guarantee. If for any reason you are not
satisfied with your purchase, you can return it within 30 days
of purchase for a refund, exchange or credit. Items will be accepted
for refund, credit or replacement only with prior approval and
an issued Return Authorization Number from Creative Candles.
Call us at 1-800-237-9711 and inform us of the circumstance for
the return. We will then issue you a return authorization number
and provide further instruction. The return Authorization Number
must be clearly printed on the outside of the box. The customer
is responsible for freight charges and the condition of the returned
item. For more information about any of our policies, please feel
free to call us at 1-800-237-9711 or send an email to mail@creativecandles.com
damage
claims
Every effort has been made
to ensure that our candles reach you undamaged. However, if damage
does occur, please retain the packing material for inspection
and notify UPS immediately. If damage does not appear to be the
result of the shipping, please call us for instruction. All damage
claims must be made within five days of receipt of merchandise.
A Return Authorization Number is required to return damaged merchandise.
Call us at 1-800-237-9711
and inform us of the circumstance for the return.
payment
We accept American Express,
MasterCard and Visa.
prices
& designs
All prices and designs are
subject to change without notice.
security
We at Creative Candles protect
our customers against unauthorized disclosures by limiting access
only to those of our employees who need the information to do their
jobs. Any information collected by us is stored in a secure environment.
Our Website is hosted on secure servers, which provide the highest
level of security currently available for secure transactions, to
encrypt all of your personal information before it is transmitted
to us.
privacy information
We use information such as
your name, e-mail address and credit card information to fulfill
merchandise orders, respond to your inquiries and to process, deliver
and receive payment for your purchases. Creative Candles.com will
not sell or release your email address to any other parties. We
ask for your email address and phone number so that we may confirm
and keep you informed of your order's progress and notify you about
new products or services.
copyright
This website is Copyright
© 2006 of Creative Candles, L.C.C. All rights reserved. No
portion of this site may be reproduced mechanically, electronically,
or by any other means, including photography - without the
written permission from Creative Candles.
